Shipping And Delivery

Shipping from: 2001 Oak Park Ave, Chico, California 95928, United States.

Working Times: 8am to 8pm Pacific Time/Monday to Friday Every Week (except for holidays).

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We provide worldwide shipping.

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DELIVERY TIME

– Handling Time:

Orders are typically processed and shipped from our warehouse within 2-3 business days of purchase.

Orders placed before 8:00 PM Pacific Time on a business day usually begin processing the same day. Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

– Transit Time:

Standard shipping with estimated transit times applies:

United States: 5-7 business days (except for holidays).

International: 8-25 business days (except for holidays). Please note that delivery is currently unavailable to certain regions worldwide. If you have not previously placed orders from the United States, please contact us, and we will assist you by checking delivery availability.

Total estimated delivery time is calculated as: Handling Time + Transit Time.

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SHIPPING COST

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

$6.00 for shipping within United States.

$19.95 for international shipping.

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ARE INTERNATIONAL ORDERS SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES?

International shipments may incur customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are not included in the item price or shipping cost and must be paid by the customer.

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HOW TO TRACK THE ORDER?

Once the order is shipped, we will send an email notification with the tracking number and link to check the latest status of the order.

POSSIBLE DELIVERY DELAYS

Although most orders arrive within the estimated timeframe, delays can occasionally occur due to factors outside our control. These may include:

– Incomplete or incorrect shipping address

– Severe weather conditions

– Carrier transportation disruptions

– Customs inspections for international shipments

If your order appears delayed beyond the normal delivery window, please contact our support team and we will assist you in checking the shipment status.

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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

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Shipping And Delivery related questions please contact us by email: contact@zoenus.com