Billing & Tax

Last Updated: October 15, 2026.

At Zoenus, we aim to provide clear information about product prices, shipping charges, applicable taxes, and payment-related matters. The following information explains how these charges are presented when you place an order on our website.

1. Product Prices

All product prices displayed on our website are listed in U.S. dollars (USD), unless otherwise stated.

The product price does not include shipping costs or any applicable sales taxes. Any additional charges will be displayed at checkout before you complete your purchase.

2. Shipping Charges

Shipping charges are determined according to our shipping policy and will be displayed during checkout before you place your order.

For information about shipping rates, order processing times, delivery estimates, and other shipping-related details, please review our Shipping And Delivery policy.

3. Sales Tax

Sales tax may apply to orders depending on the shipping destination and applicable state or local tax requirements.

Where required, applicable sales tax will be calculated and collected at checkout. The tax amount, when applicable, will be displayed before you complete your purchase.

Tax rates may vary depending on the delivery address and applicable tax regulations.

4. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

Please review your name, billing address, email address, and other required details before completing your purchase. Incorrect or incomplete information may cause payment verification issues or delays in processing your order.

If you need assistance with your billing information after placing an order, please contact us at contact@zoenus.com as soon as possible.

5. Payment Processing

Payments on our website are processed through PayPal. Depending on the payment options available at checkout, customers may be able to pay through a PayPal account or an eligible payment card, including Visa, Mastercard, or American Express.

Our website uses SSL encryption to help protect information transmitted between your browser and our website. Payment processing is handled by PayPal in accordance with its applicable terms and security practices.

6. Order Confirmations and Receipts

After placing an order successfully, customers will receive an order confirmation email containing relevant purchase details, including the items ordered, product prices, shipping charges, and applicable taxes.

Please retain this email for your records. If you do not receive an order confirmation, check your spam or junk folder before contacting us.

An order confirmation or payment receipt is not considered a tax invoice. If you require additional documentation relating to your purchase, please contact us to discuss your request.

7. Billing and Tax Inquiries

If you have questions about product charges, shipping fees, sales tax, payment transactions, or billing documentation, please contact our customer support team.

Please include your order number and a brief description of your inquiry so that we can assist you more efficiently.

Email: contact@zoenus.com or Phone: +1 (530) 394-9796. Support Times: 8am to 8pm Pacific Time/Monday to Friday Every Week (except for holidays)

We aim to respond as soon as possible and within 8 business hours.

8. Policy Updates

Zoenus may update this page when necessary to reflect changes in our billing practices, payment procedures, or applicable requirements. Updates will be published on this page.