Shipping And Delivery
Both domestic and international orders are shipped from: 2001 Oak Park Ave, Chico, California 95928, United States.
Working Times: 8am to 8pm Pacific Time/Monday to Friday Every Week (except for holidays).
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We ship to destinations worldwide. Please note that delivery is currently unavailable to certain countries and regions. If you are unsure whether we ship to your location, please contact us before placing your order, and we will be happy to confirm delivery availability.
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DELIVERY TIME
Handling Time:
Orders are typically processed and shipped from our warehouse within 2-3 business days of purchase.
Orders placed before 8:00 PM Pacific Time on a business day usually begin processing the same day. Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.
Transit Time:
Estimated transit times for standard shipping are as follows:
+ United States: 5-7 business days.
+ International: 8-25 business days.
Total estimated delivery time is calculated as: Handling Time + Transit Time.
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SHIPPING COST
We charge a flat shipping fee based on the destination country, as follows:
+ $6.00/order for shipping within United States.
+ $19.95/order for international shipping.
- Shipping fees do not depend on the number of items or the size of the packaging.
- Shipping fees include all fees and surcharges related to shipping (excluding customs duties, taxes, or import fees).
- This shipping fee will be automatically updated and displayed in your total payment amount after you enter your address at checkout.
SHIPPING PARTNER
Our available shipping units are USPS, UPS, DHL, FedEx or EMS. We will select the appropriate shipping carrier based on the destination, weight, and dimensions of the package.
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ARE INTERNATIONAL ORDERS SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES?
International shipments may incur customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are not included in the item price or shipping cost. If applicable, you are responsible for paying these fees directly to the relevant customs authority or carrier, not to us.
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HOW TO TRACK THE ORDER?
Once the order is shipped, we will send an email notification with the tracking number and link to check the latest status of the order.
POSSIBLE DELIVERY DELAYS
Although most orders arrive within the estimated timeframe, delays can occasionally occur due to factors outside our control. These may include:
– Incomplete or incorrect shipping address
– Severe weather conditions
– Carrier transportation disruptions
– Customs inspections for international shipments
If your order appears delayed beyond the normal delivery window, please contact our support team and we will assist you in checking the shipment status.
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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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Shipping And Delivery related questions please contact us by email: contact@zoenus.com