Payment Methods
During the payment process, Zoenus uses Paypal payment gateway to ensure safety and convenience for customers.
Zoenus has 2 payment options for customers:
- Paypal account
- Debit/credit card: MasterCard, Visa, American Express, Discover
Payment Confirmation
After successfully placing your order, you will receive a confirmation email that includes your order number and payment details.
If you do not receive this email within 1 hour, please check your spam or junk folder. If it is still missing, contact us at contact@zoenus.com for assistance.
Failed or Declined Payments
If your payment fails or is declined, please:
- Verify your card details and billing information
- Ensure sufficient funds are available
- Try completing the payment again through PayPal
If the issue continues, we recommend contacting your bank or card issuer for further assistance.
Refunds & Payment Adjustments
If you are charged incorrectly, or if you cancel your order within the allowed cancellation period, a refund will be issued to your original payment method via PayPal.
The refund will be processed and automatically credited to your credit card or original payment method within 2–6 business days.
Payment Security & Data Protection
Your security is a priority at Brita Home. We implement appropriate measures to protect your information:
- Secure SSL (Secure Socket Layer) encryption is used on all payment pages
- A secure connection is indicated by “https://” and a lock icon in your browser
- We do not store your full credit card number or CVV code
- Payments are processed through certified providers that comply with PCI DSS standards
- Your data is encrypted and protected from unauthorized access
Frequently Asked Questions
Can I pay with PayPal without an account?
Yes. In many regions, PayPal allows guest checkout using a debit or credit card. This option may vary depending on your location.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect details, or restrictions set by your bank. Please try again or contact your card issuer for more information.
Can I change my payment method after placing an order?
No. Once an order is submitted, the payment method cannot be changed. Please review your details carefully before confirming your purchase.
Are there any additional fees?
No. The amount shown at checkout is the final amount charged by our store. However, your bank may apply additional fees such as currency conversion or international transaction charges.
Do you store my payment information?
No. We do not store your payment details. All transactions are handled securely by PayPal and its payment processing system.
Chargebacks & Fraud Prevention
Brita Home takes fraudulent activity seriously. Any chargeback or unauthorized payment claim will be carefully reviewed. In cases of suspected misuse or fraud, we reserve the right to refuse future orders and cooperate with financial institutions during investigations.
If you have any problems or questions about payment, please contact us via email: contact@zoenus.com to receive a full and accurate response as soon as possible.