Cancel or Modify Order

1. Order modify/cancel conditions

The customer always has the right to modify/cancel the order within 24 hours after the order is successfully placed.
Within 24 hours of purchase, if you change your mind about purchasing, please submit a cancellation request.

After 24 hours from placing an order after placing an order, any request to cancel or change the order from the customer will not be accepted because the order has been locked for processing and sent to the carrier. Please wait to receive your order and proceed with the return according to the instructions in the Return And Refund policy.

2. How to modify/cancel an order?
a. Prepare the required information: Order email, order number (Zoenus sent in order confirmation letter), specific requirements about modify/cancel order.
b. Send request with above information to email: contact@zoenus.com with subject: [Modify/Cancel order + Order number]; Please specify the changes you would like us to make.

3. Refunds for canceled/modified orders
Once we receive your request, we will respond with approval or denial within 1 business day. The refund will be processed and automatically credited to your original payment method (credit/debit card or PayPal) within 2-6 business days since the receipt of the confirmation letter. The refund value corresponds to the canceled order value or the reduced order value of the modified order.

Depending on the card issuer or bank, it may take a few additional business days for the refund to appear in your account.

Customer Support

If you need assistance, please contact us.

Zoenus

Email: contact@zoenus.com

Address: 2001 Oak Park Ave, Chico, California 95928, United States

Phone: +1 (530) 394-9796

Support Time: 8am to 8pm Pacific Time/Monday to Friday Every Week (except for holidays).